Lakeland, November 18, 2011 Dear Valued Customer: In observance of the Holiday season, Protel will be closed from Monday, December 19, 2011 and re-open on Tuesday, January 3, 2012. During this period, production and receiving segments of Protel’s business will be closed and no shipments will be made or received. The last date for shipment of products will be December 16, 2011 and will resume again upon our return. Technical support for our payphone product line will be closed during this period. Technical Support for AVW product will be available during normal business hours from Monday December 19th through Friday December 23rd and from Tuesday December 27th through Friday December 30th. Please use the normal technical support line at (800) 925-8882 for all issues. If the lines are busy, please leave a message and your call will be returned promptly in the order it was received. Customers who have a requirement for payphones, monitoring equipment or related spare parts prior to the holiday shutdown should place their orders as quickly as possible. Production times are quickly diminishing and parts supply levels may require adjustments based on the demand. Protel's date for receiving orders that need to ship before the holiday shutdown will be December 9, 2011. Receipt of orders by these dates will help to ensure shipments on or before the closure date provided sufficient inventory is available. Orders received after these dates will be handled on a first-in first-out basis and will not be guaranteed to ship. Please mark these holiday shutdown dates in your calendar and let us know at your earliest convenience if you have any questions or concerns. We appreciate your cooperation and thank you for your valuable business. Sincerely Yours, Protel, Inc.