Lakeland, December 1, 2009 Dear Valued Customer: In observance of the Christmas and New Year's holidays, Protel will be closed from December 21, 2009 thru January 03, 2010 and will re-open again for business starting on Monday, January 04, 2010. During this shutdown, production and receiving segments of Protel’s business will be closed and no shipments will be made or received. Last date for shipment of products will be December 18, 2009 and will resume again upon our return in January. Technical support for our payphone product line be closed during this period and will resume on January 04, 2010. Technical Support for AVW or FMS product will be available during this period during normal business hours from Monday December 21st through Thursday December 24th and also from December 28th through December 31st. All technical support will be closed on both Christmas Day and New Years Day. Please use the normal technical support line at (800) 925-8881 for all issues. During this period, we will be running a reduced staff, so if the lines are busy, please leave a message any your call will be returned promptly in the order it was received. Customers who will have a requirement for payphones, monitoring equipment or related spare parts prior to the holiday shutdown should place their orders as quickly as possible. Production times are quickly diminishing and parts supply levels may require adjustment based on the demand. Protel's date for receiving orders that are needed to ship before the holiday shutdown will be December 11, 2009. Receipt of orders by these dates will help to ensure shipments on or before the closure date provided sufficient inventory is available. Orders received after these dates will be handled on a first-in first-out basis and will not be guaranteed to ship prior to the scheduled closing. Please mark these holiday shutdown dates in your calendar and let us know at your earliest convenience if you have any questions or concerns. We appreciate your cooperation and thank you for your valuable business. Sincerely Yours, Protel, Inc.
